We make it a top priority at Threads & More to satisfy all our customers. You have the right to exchange or return all regular price items purchased on www.threadsandmore.ca for a full refund within 30 days of receiving the items, if you are not satisfied with the products, subject to following conditions:

  • All items must be in their original packaging, and must not be worn or used
  • SALE items are a final sale and can only be exchanged within 30 days from receipt of merchandise.
  • All shipping and handling charges towards returns must be paid by the customer.
  • Please note – we do not refund the original shipping and handling charges on your purchase order.

Please contact us at returns@threadsandmore.ca if you are unsatisfied with our product(s) and we will contact you within 3 business days.

How to Return or Exchange

Please email us at returns@threadsandmore.ca with your invoice/receipt/purchase order number. Also include a brief description for the reason of return. We will contact you within 3 business days and provide you a ‘return code’.

Please mail your returned items (clearly indicating the return code) to the following address.

Deepti Chadha 1002, 38 9th Street NE Calgary, AB T2E 7X9 Canada Threads & More does not take responsibility for any lost or delayed items in transit during the return shipping.